Delivery Policy
We are committed to delivering your order quickly and efficiently.
- United States: Orders are typically delivered within 3–5 business days after processing.
- Canada: Orders are typically delivered within 3–5 business days after processing.
Please note:
- Order processing time is usually 1 business day before dispatch.
- Shipping times may vary slightly during peak seasons, holidays, or due to unforeseen courier delays.
- Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.
Refund Policy
We want you to be completely satisfied with your purchase. Refunds are available under the following conditions:
- Manufacturing Defects:
If the product you received has a manufacturing fault or defect, you are eligible for a full refund. Please notify our customer service within 2 days of receiving the item. - Damage During Shipping:
If your order arrives damaged due to shipping, contact us immediately. Our team will assess the issue and process a refund accordingly.
Refund Conditions:
- The product must be unused and in its original condition.
- All tags and packaging must remain intact.
- Proof of purchase (order number or receipt) must be provided.
Once the returned item is received and inspected, we will issue your refund within 2 business days.
Please note: Shipping fees are non-refundable.
Exchange Policy
If you wish to exchange your product for a different size, style, or color, we are happy to assist.
- Contact our customer service team within 2 days of receiving your order to initiate the exchange.
- The product must be returned in its original condition, with all tags and packaging intact.
- Once your return is verified, we will process the exchange and dispatch your new item (subject to stock availability).
Customer Support
For any questions regarding delivery, refunds, or exchanges, please contact us at:
📧 Email: contact@umamstore.com
We are here to ensure your satisfaction and provide you with the best shopping experience.