Exchange and Refund Policy:

Refund Policy: We understand that sometimes issues may arise with our products. Therefore, we offer refunds in the following circumstances:

• Manufacturing Faults: If the product you received has manufacturing faults or defects, you are eligible for a refund. Please contact our customer service team within 2 days of receiving the item to initiate the refund process.
• Damage During Shipping: If your product arrives damaged due to shipping, please inform us immediately. We will assess the damage and provide a refund accordingly.

To request a refund, please ensure that:

• The product is unused and in its original condition.
• All tags and packaging are intact.
• You provide proof of purchase, such as an order number or receipt.

Once we receive and inspect the returned item, we will process your refund within 2 business days. Please note that shipping fees are non-refundable.

Exchange Policy: If you wish to exchange your product for a different size or color, please follow these guidelines:

• Contact our customer service team to initiate the exchange process within 2 days of receiving your order.
• Return the product in its original condition, including all tags and packaging.

Once we receive the returned item and verify its condition, we will process the exchange and dispatch the new product to you. Please note that exchanges are subject to availability.

For any further assistance or inquiries regarding our exchange and refund policy, please don’t hesitate to reach out to our customer service team. We are here to help you through the process and ensure your satisfaction with our products.

Please reach us at
Email : contact@umamstore.com
Phone : +1 (703) 473-7813