Exchange and Refund Policy
Returns and Refunds
We accept returns for both defective and non-defective products. Your satisfaction is important to us, and we are committed to providing a smooth return process.
Return Conditions:
- You must contact our customer service team within 7 days of receiving the item to initiate a return.
- The product must be unused, in its original condition, with all tags and packaging intact.
- Proof of purchase, such as an order number or receipt, must be provided.
Once we receive and inspect the returned item, we will process your refund within 2 business days.
Please note that shipping fees are non-refundable.
Exchanges
We gladly accept exchanges.
If you wish to exchange a product (for example, for a different size or color), please follow these steps:
- Contact our customer service team within 7 days of receiving your order.
- Return the item in its original condition, including all original tags and packaging.
- Once we receive and verify the returned item, we will dispatch the exchange item.
Exchanges are subject to product availability.
For any further inquiries regarding our return and exchange process, please don’t hesitate to contact our customer service team. We are here to assist you.